FAQ
Thanks for stopping by! Come learn a little more about Calisa Herbal Remedies.
Q: What does Calisa mean?
A: Because Calisa Herbal Remedies is a family run business, it is only fitting that it should represent our four main reasons for wanting healthier options: Our children! Therefore the company's name consists of the first two letters of our children's names.
Q: What type of business is Calisa Herbal Remedies?
A: We manufacture everything ourselves, and market directly to consumers, through our social media platforms, and our physical store. We are not a direct sales business (customers can buy from us, and not go through third parties), and we are not a multi-level marketing (MLM) company (there are no down-lines, no membership fees, no requirement to have inventory, etc.).
Q: Where do you get your product formulas?
A: I have studied herbs and natural remedies for many years, and am currently in the process of furthering my education and certifications within herbalism. I formulate our products based on my knowledge and research. It’s not unusual for the formulas to go through 3 – 4 (or more!) versions, plus a testing process, before we are ready to release them.
Q: How are your products tested? Do you send them to a lab?
A: We have a team of people we test on! This includes ourselves, our families, and volunteer affiliates at times. We start with such safe ingredients that we feel completely comfortable jumping straight to human testing. At this time, we do not perform any lab tests on our products. We also do extensive research into our suppliers, to guarantee the content and safety of our raw materials.
If you are interested in becoming a volunteer affiliate and try out new products, please email us at CalisaHerbalRemedies@gmail.com for more information.
Q: Do you use safety seals?
A: A few of our products do have safety seals when available. However, majority of our products do not as all are made in our one production facility in Lincoln, NE and shipped directly to our store. There is no third party involved. As long as the package is unopened, you can be sure that nothing has been tampered with. As we expand, we do plan to add safety seals to all products once our business has reached a level to accommodate the equipment that would automate this process.
Q: Do you make your own products?
A: Yes! If it’s branded as Calisa Herbal, it’s something that we handmade in our manufacturing facility, based in Lincoln, NE. We don’t outsource our work at all. We also carry wholesale items in our store from companies/creators that match our same values of being all-natural.
Q: What is the shelf life of your products?
Because our products are 100% natural with no artificial preservatives, they do expire. Products that are applied topically typically have a shelf life of about 1 year. Any glycerin and alcohol tinctures have a shelf-life of 2 years (from the start of the creation process). You can extend the shelf life by keeping your products in the refrigerator, although it is not required. Products are safe to use past the expiration date, as long as they do not smell rancid (oil-based) or have visible mold (this is very rare unless contamination has occurred at home). Expiration dates are very loose estimates (simply how long we’ll guarantee a product for) and products usually last much longer.
Q: Are your products cruelty-free or vegan?
A: Our products are cruelty-free! We do not test on animals ever. (Actually, we test on ourselves!) We do have some vegan products; however, please ensure you read the ingredients list under each product's description BEFORE purchasing.
Q: Are your products certified organic?
A: We are not organic certified; however, we do our best to ensure all materials obtained from our suppliers are organic. It’s more important to us to stay affordable than to pursue an expensive certification. But please rest assured, we use as many organic ingredients as we can in our products. If a product is not 100% organic it will be specified within the ingredients list.
Q: Do you use corn, soy, gluten, parabens, fragrances, etc. in your products?
A: No, we absolutely do not. We stay away from all major allergens (corn, soy, gluten, nuts) as well as anything that is not completely natural. That means no parabens, no sulfates, no fragrances, no SLS, no preservatives. We use only natural plant oils, butters, and herbs to create our products.
Q: Why are there slight variations in products received, or slight imperfections?
A: All products are handcrafted, which means slight variations or imperfections can occur; but they are cosmetic only and do not affect the function of the product. For example, hard butters containing palmitic or stearic acid in large amounts (shea, mango, kokum) can sometimes bead up in products. This just means we don’t use any synthetics to prevent it from happening! We think of it as, you know it was made with naturally-occurring ingredients instead of a bunch of synthetic chemicals!
Q: Do you accept online orders?
A: At this time, we are no longer accepting online orders. Please check out our new store, located within Painted Tree Boutiques - Lincoln, Sunday-Saturday 10:00 am - 8:00 pm CST.
Q: Do you offer _____?
A: Maybe! We launch new products quite often, based on our needs and customer demand. If there’s something specific you’d like to see, CustomerService@calisaherbal.com and let us know. We LOVE suggestions and to hear how we can better help you and your family!
Q: How can I get notified of new or upcoming sales?
A: Follow us on our Social Media accounts - Instagram and Facebook!
Q: What if I want to return an item?
A: As our store is within Painted Tree Boutiques - Lincoln, we are to adhere to their company's return policy. If a customer returns an unused and non-damaged item within two days of the original purchase, Painted Tree will re-tag and restock the item. In rare cases, Painted Tree may make exceptions beyond the two day return policy if circumstances warrant.